Shipping Policy
Shipping Policy for The Mimo Marz Collective:
Shipping Policy
At The Mimo Marz Collective, we value each and every customer and strive to ensure that your experience with us is smooth from the moment you place your order until it arrives at your doorstep. This Shipping Policy is designed to give you a clear understanding of our timelines, processes, and expectations when it comes to delivering your order.
Order Processing & Production
Each item at The Mimo Marz Collective is created with care and attention. Because our products are not mass-produced, please note that processing and production time may vary depending on the item you purchase. Once your order is received, it enters our production cycle. Production times may vary, but rest assured that our team works diligently to ensure every piece meets our quality standards before being shipped.
Domestic Shipping (United States)
For orders within the United States, delivery typically takes 7–10 business days after production is complete. Business days exclude weekends and public holidays. While we make every effort to ensure timely delivery, factors such as weather, postal delays, or high seasonal demand may occasionally affect shipping times. Once your order has been shipped, you will receive an email confirmation with tracking details so you can monitor its journey.
International Shipping
For customers outside the United States, delivery typically takes 10–14 business days after production is complete. International shipments may be subject to customs clearance, which can sometimes extend delivery times beyond our estimated window. Customs policies vary from country to country, and additional fees, taxes, or duties may apply depending on your location. These charges are the responsibility of the customer, and we encourage you to check with your local customs office for details before placing your order.
Tracking & Notifications
As soon as your order leaves our facility, you will receive a tracking number via email. Tracking allows you to follow your order as it makes its way to you, providing peace of mind and transparency throughout the shipping process. If you encounter any issues with your shipment or notice unusual delays, please contact our support team, and we will assist you in resolving the matter.
Delays & Exceptions
While we strive to meet our stated shipping timelines, unexpected delays may occur due to factors beyond our control, such as carrier issues, customs inspections, or severe weather. The Mimo Marz Collective cannot be held responsible for delays once an order has been handed to the shipping carrier. However, we will always do our best to assist you in tracking your order and providing updates if a delay occurs.
Customer Support
Your satisfaction is important to us. If you have questions about your order, shipping times, or tracking information, please contact us at mimomarzcollective@icloud.com. Our customer service team will be happy to help.
At The Mimo Marz Collective, we are committed to delivering high-quality products and ensuring that they arrive safely and on time. Thank you for trusting us with your order.