Our Refund Policy

The Mimo Marz Collective

At The Mimo Marz Collective, we want every customer to feel confident in their purchase. If you experience an issue with your order, please follow the process outlined below.

How to Request a Return or Refund

All requests must be submitted within 72 hours of receiving your order by emailing mimomarzcollective@icloud.com.
In your email, please include:

• Your order number

• Photos of the issue (if relevant)

• A brief explanation of your request

Processing Your Request

We aim to review and respond within 5 working days. If your request is approved, our customer service team will provide the correct return address and instructions. Please note:

• Unconfirmed returns will not be accepted.

• Returns sent without prior approval may be refused.

Return Conditions

To be eligible for a return, items must be:

• Unused, unworn, and unwashed

• Free from stains, damage, or alterations

We do not accept items that do not meet these standards. Customers are responsible for all return shipping costs, as we do not offer freight-to-collect (FTC) services.

Refunds

If your refund request is approved, the amount will be returned to your original payment method in the currency used at checkout. Processing times may vary depending on your financial institution, but most refunds appear within standard banking timelines.

Final Notes

The Mimo Marz Collective reserves the right to refuse any return that does not comply with the policy above. To ensure your request is handled smoothly, always contact us before sending items back.

For any questions or concerns, please reach out to our team at mimomarzcollective@icloud.com.